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Help

Use the links below to get help and answers to your questions. If you need additional assistance, please feel free to contact us.

Basic information

Help with getting player information

 

How do I use this site?

To use ProPlay, you first Register with us. We use the registration process to help make sure that only basketball professionals can get on to the site. We'll contact you promptly and set you up with a personalized password so that you can explore the site at your leisure and learn more about ProPlay.

Logging on to ProPlay is very easy. Once you receive your password, all you have to do is use the login box (located on the left of the page, just under the ProPlay logo at the top of the page) to log in. Once you're logged in, you can begin exploring the ProPlay site!  

Forgotten password

If you've forgotten your ProPlay password, just enter your Email address (the one that you used when you initially registered) in the box below and click on the "Mail me" button. We'll email your password back to you, and you'll be able to log in as normal.

Your email address
   

 

Problems with logging in

If you are having problems logging in to ProPlay Basketball, please follow these steps:
1. First, make sure that you're using the right "username" and "password." These should be the same username and password that you received when you first registered to use ProPlay. Remember, if you've just registered (but have not yet been contacted by our staff) your account will not be active yet.

2. If you still can't log in, please email proplaysupport@proplaybasketball.com and let us know. We'll fix the problem and get you logged in fast!
 

How do I get a login and password?

In order to access this demo site, you must first register with us. To do this, go to 'Register' and complete the form. A confirmation email will be sent to you and your password will then be activated.  

Why can't I view My Media Locker?

In order to view your Media Locker, you must first be logged in to the ProPlay Basketball site. Log in using the form on the left of the page, underneath the ProPlay Basketball logo.  

Why can't I view Available Players?

In order to view Available Players, you must first be logged in to the ProPlay Basketball site. Log in using the form on the left of the page, underneath the ProPlay Basketball logo.  

Help with searching

For help with searching, see our search tips page.  

Problems with playing videos

On rare occasions, a PC running Windows and Windows Media Player may not be able to display the video files contained on ProPlay's site. The videos may not play, or may appear to play, but only display a blank screen. If this happens, it may be necessary to download the latest video codecs for your Windows Media Player. To do this, go to the following site: microsoft.com/windows/windowsmedia/download, select "Codecs Download Package" from the "Select Download" menu, and follow the instructions on the page. This should take care of the problem.  

Other sources of help

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